How can I place an order?
You may purchase our products from our website with a delivery service.
When Placing an Order with us for the first time, one is required to set up an account. This is free of charge. By creating an account, you will be able to follow your orders and request returns or exchanges.
Orders can also be placed over the phone on +356 99444852, by email on firstname.lastname@example.org or through our Facebook page.
How long will it take to receive my purchase?
Delivery to Malta takes approximately 5 days.
Delivery to Europe takes approximately 10 days.
Delivery to Outside of Europe takes approximately 15 days.
Additional transit time may be required for certain destinations and for shipments that incur duty charges, are oversize and/or heavy weight.
Please contact us should you require more information about this.
How do I know that my order is confirmed?
Once your order is confirmed we will send you an order confirmation by email including all the items that you want to buy. The order is confirmed and accepted once payment is confirmed.
We hold the right not to accept your order if the payment is not authorised or in case of any unforeseen circumstance. If this happens you will be informed accordingly.
Is it possible to cancel or amend an order?
It is not always possible to change or amend orders. An order that has been confirmed and/or dispatched cannot be changed or have the delivery address changed.
Please contact us via email on email@example.com or call us on +356 99444852, and we will do our best to try to meet your request.
Can I track my order?
Yes, local Customers will receive a confirmation email. We will contact you to confirm delivery details.
For International Orders, a tracking number will be assigned to your shipment and an email with your tracking number will be sent to you.
Can I cancel my order?
No, once an order is confirmed and dispatched, it cannot be cancelled.
Can I keep items in the shopping bag?
You can place items in the Online shopping bag when logged in. The items will remain in your shopping bag once you log out and you can continue shopping when you log on, another time. However, this does not mean that the items have been reserved for you. The items in your shopping bag may be purchased by other customers if the order is not completed.
Do you offer Gift Vouchers and Gift Wrapping service?
One can purchase Gift Vouchers by contacting us on firstname.lastname@example.org or call us on +356 99444852. For an additional €5, we also beautifully gift wrap items purchased.
Can I purchase a gift voucher online?
Yes, these will be added to your shopping basket as a normal item. Your gift vouchers will be delivered to your requested delivery address.
How do I use a gift voucher online?
Each voucher has an individual Voucher Number. Upon check out please enter your voucher number in the box provided.
Click submit and the voucher amount will be deducted from your payment. If you would like any help using your voucher please contact us.
Can I return an item?
If you are not 100% satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the return process below:
Our returns policy is 14 days. If you are not completely happy with your item you may opt for a store credit or opt for a refund. You have 14 days to return an unused item from date of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with its tags intact.
Some items are exempt from being returned. Non-returnable items include but are not limited to:
- Hair accessories
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Clothes that have been worn, or that the tags have been removed, may not be returned.
Hair accessories cannot be returned for hygienic purposes.
I still have a question. How can I reach you?
Please contact us at email@example.com or by phone +35699444852
It is our pleasure to assist you!