Placing an Order
When Placing an Order with us for the first time, one is required to set up an account. This is free of charge. By creating an account, you will be able to follow your orders and request returns or exchanges.
Please keep your personal information up-to-date to receive information about new collections, offers and other promotions from time to time.
Orders can also be placed over the phone on +356 99444852, by email on firstname.lastname@example.org or through our Facebook page.
Confirmation of orders
Once your order is confirmed we will send you an order confirmation by email including all the items that you want to buy. The order is confirmed and accepted once payment is confirmed.
We hold the right not to accept your order if the payment is not authorised or in case of any unforeseen circumstance. If this happens you will be informed accordingly.
It is not always possible to change or amend orders. An order that has been confirmed and/or dispatched cannot be changed or have the delivery address changed.
Please contact us via email on email@example.com or call us on +356 99444852 and we will do our best to try to meet your request.
Local Customers will receive a confirmation email. We will contact you to confirm delivery details.
For International Orders, a tracking number will be assigned to your shipment and an email with your tracking number will be sent to you.
Cancellation of Orders
Once an order is confirmed and dispatched, it cannot be cancelled.
You can place items in the Online shopping bag when logged in. The items will remain in your shopping bag once you log out, and you can continue shopping when you log on, another time. However, this does not mean that the items have been reserved for you. The items in your shopping bag may be purchased by other customers if the order is not completed.
Gift Vouchers and Gift Wrapping
One can purchase Gift Vouchers by contacting us here or on firstname.lastname@example.org or call us on +356 99444852. For an additional €5, we also beautifully gift wrap items purchased.